Welcome to Onlypass!
At Onlypass Technologies Pvt. Ltd., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our websites, mobile applications, and services.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, phone number, gender, email address, payment details, and other details you provide during account registration or service use.
• Usage Data: IP addresses, browser type, device information, and browsing behavior on our platform.
• Location Data: Geographic location for providing location-based services.
2. How We Use Your Information
We use the information collected to:
• Provide, manage, and improve our services.
• Process payments and manage transactions.
• Communicate with you regarding service updates, promotions, and support.
• Personalize user experiences and offer relevant recommendations.
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share data with:
• Service Providers: For payment processing, marketing, and analytics under strict confidentiality agreements.
• Legal Authorities: When required to comply with legal obligations or protect our rights.
4. Data Security
We implement industry-standard security measures to protect your information. However, no system is fully secure, and we cannot guarantee absolute protection against unauthorized access or breaches.
5. Your Choices
You can:
• Access, update, or delete your personal information through your account settings.
• Opt-out of marketing communications by following the unsubscribe instructions provided.
6. Cookies and Tracking
We use cookies and similar technologies to enhance user experience and analyze website traffic. By continuing to use our site, you consent to our use of cookies.
7. Changes to This Privacy Policy
We may update this policy periodically and changes will be updated on this page. Continued use of our services indicates your acceptance of the updated policy.
8. Contact Us
For questions or concerns about this Privacy Policy, contact:
Onlypass Technologies Pvt. Ltd.
Thottupadath House, P.O Perumpadappu, Ponnani, Malappuram, Kerala, India, Pincode: 679580
[email protected]
Welcome to Onlypass!
This Refund & Cancellation Policy outlines the conditions under which refunds will be processed, as well as the guidelines for cancellations of services, memberships, or bookings. By using our services, you agree to abide by this policy.
1. Refund Policy
We strive to offer services that meet your expectations. However, there are instances when refunds may be applicable. Please read our refund terms carefully:
• Eligibility for Refund: Refunds will only be considered if the service was not provided as agreed, or if there was an issue with your transaction that was caused by a fault on our side.
• Requesting a Refund: To request a refund, you must submit a request within 7 days of the incident or payment. Please contact our support team at [email protected] to initiate the process.
• Refund Timeline: Once a refund request is approved, it will be processed within 7-10 business days. Refunds will be credited back to the original payment method used.
• Refund Denial: Refunds may be denied if the service was provided as agreed, or if the request is made after the stipulated 7-day period.
2. Cancellation Policy
Service Cancellations:
• You may cancel a service, membership, or booking within the timelines and guidelines specified at the time of purchase or booking.
• For bookings, the cancellation policy will be displayed on the booking page, including applicable cancellation fees (if any).
Non-Refundable Services:
Some services may be non-refundable as per the terms outlined on the individual product or service page at the time of purchase. These services are excluded from the refund policy.
Processing Cancellations:
To cancel a service or membership, please contact us at [email protected] with your details and cancellation request.
3. Exceptions
Refunds will not be processed if you:
• Violate our terms of service or engage in fraudulent activity.
• Fail to meet the cancellation criteria specified at the time of the transaction.
• Request a refund after the 7-day window has passed.
4. Contact Us
For any refund, cancellation, or further inquiries, please contact us at:
Onlypass Technologies Pvt. Ltd.
Thottupadath House, P.O Perumpadappu, Ponnani, Malappuram, Kerala, India, Pincode: 679580
[email protected]